Diner Appears To Set Hair In Own Food Before Writing Bad Review
Its enough to leave a bad taste in the mouth of any restaurant proprietor: A client intentionally defines a hair in the food and uses it as an excuse not to pay the bill. Then the customer attempts to blackmail the restaurant by threatening a bad review on TripAdvisor.
Such an unappetizing encounter reportedly happened Saturday night at Casa Nostra Ristorante, an Italian eatery in Brisbane, Australia.
A customer at the restaurant claimed there was a hair in her pasta and demanded the snack be comped, co-owner Sarah Biuso told News.com.au. However, the waiter noticed the hair didnt match that of any of the employees, she added.
We all have short dark trimmed hair, and this was a strand of dirty blonde curly hair, Biuso said.The pair threatened to post a bad review[ on TripAdvisor] if the dinner wasnt taken off the bill.
The woman lived up to her promise and wrote a bad review on TripAdvisor.
But based on surveillance video posted by the restaurant on Instagram, it appears as if the complain diner has dirtied blonde, curly hair and is putting it into the pasta.
The Customer Is Always Right hey ?????? Look what we, and other food business owners have to deal with on a regular basis. We work hard every single day to dedicate our clients an amazing experience in our eatery and then you find people like this who decide to try and blackmail us for a hair in their dinner. As you can see, she set her own hair in the plate, stirred it around and insisted the waiter remove it from her as she was so offended. FYI they tried to pretend it was a man and woman, but it was two women and both wrote a review. We could see 101% it was the customers hair and that is the reason why we did not remove this dish from the bill. Because we did not remove the dish from the bill, they told us explicitly that they would post bad reviews on Trip Advisor, which they did. Trip Advisor has a no blackmail policy for the examinations and if you inform them in advance, they say they will not post them. Ummm no, we emailed them on the night this happened saying the customers threatened us with these bad the examinations and we dedicated them easily identifiable information. Yep, you guessed it, the reviews are posted on Trip Advisor for all the world to determine. Once again Trip Advisor publishes whatever they want for the world to insure with no regards to the blood sweat and tears of business owners and our complete inability to control or withdraw fake and blackmailed reviews from these sites. Trip Advisor have been sued successfully in the past over similar incidents. Any other business owners have similar experiences and have had enough? We are in talks with our lawyer in regards to pursuing a instance for libel. Please share as much as possible to show the world what’s going on .
In its Instagram post, the restaurant noted that TripAdvisor has a no blackmail policy for the examinations and complained that the review was posted on Trip Advisor for all the world to see.
But the review was later removed, and Casa Nostra Ristorante has a 4.5 starring median based on 67 reviews.
TripAdvisor has since released this statement to media 😛 TAGEND
We take very seriously any allegations of blackmail or threatening behavior by guests against business owners.
It is perfectly against the methods and spirit of our site to employ TripAdvisors name to try and claim discounts, compensation or freebies that would not be available to other guests. We strongly promote proprietors who have experienced blackmail to proactively report such menaces before a corresponding review is submitted by hiring our free Management Centre.
When reporting such menaces, we advise owners to provide as much datum as possible to assist the investigation efforts of our scam seeing team. They will then be able to take action to stop those reviews from ever reaching the site.
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