Between Thumbtack,Yelp ,Angies ListandAmazon, itwouldntappear that the world needsa new platformthat matches customers with service professionals. Thats not the route Julio Vasconcellos considers it, clearly. Vasconcellos has spent the last year-plus working on a services platform called Prefer that relies exclusively on trusted referrals, replacing the wisdom of mob with the wisdom of onesfriends when it comes to hiring a babysitteror accountant or housekeeper. In fact, if Prefer has its way, it will eventually become users go-to source for every service professional with whompeople tend to have a close, ongoingrelationship.
Its an intimidatingly tall order, butVasconcellos would seem to have the right experience. After graduating from Stanford with a business degree, the native Brazilian headed home to assist grow Facebooks reach in Brazil as countries around the world director. Eight months later, he was atwork on his own startup, Peixe Urbano, Brazils first online daily deals company. In 2014, the companysoldto Chinas Baidu for undisclosed terms.Vasconcellos who remains on its committee then joined early Peixe investor Benchmark as an entrepreneur-in-residence, where he was soon making Prefer with venture partner Scott Belsky.( Belsky is Prefersexecutive chairperson .)
We talked with Vasconcellos this morning about where the service is available, how it runs and why he thinks it can penetrate an already noisy landscape. Our chat has been edited for length.
TC: Youve been working on this for how long ?
JV: Weve been working on it for more than a year now, and weve been running a beta program in New York since the end of last year. The service is still only available in New York and that will remain the case for the foreseeable future. We want the network to grow organically and to grow the right way, and I think once we feel like weve get to the right sizing, well should be considered[ next steps ].
TC: Benchmark led your Series A, which you never announced. How much did you raise and when did that round close? And were there any other investors involved in the deal ?
JV: It closed almost a year ago, and there were other friends and seed funds that Scott and I knew from over the years[ that participated ].
TC: Are you creating a Series B now? How many employees do you have ?
JV: Were not looking for any fund. We have 13 employees in New York and San Francisco. Our product result was our first product administrator at Peixe. Several people from our five-person engineering team are former mobile leads from Tumblr. Our founding decorator was the first designer at Twitter. We have a lot of great people whove worked on marketplace and network products.
TC: How does Prefer work ?
JV: From the perspective of the client, you join the platform, usually because youre looking for someone where trust matters a lot. Once you join, you connect to friends of yours on the app through your address volume but also because we recommend friends you might know through your existing network. You in turn can recommend professionals you know.
TC: Is this mandatory? Do you ask people to recommend a certain number of professionals as theyre joining Prefer ?
JV: Well basically inspires them to recommend professionals they know during the course of its on-boarding process. You arent required to do this; its more a nudge. Were trying to foster community and that whole get-some-give-some attitude.
TC: How did you seed the platform? How many people are currently employing it ?
JV: We simply reached out to people we know in New York and asked them to please download theapp and help usout.[ Laughs .] Then they reached out to their friends and invited them, and so on and so forth. We havent disclosed any numbers[ relating to users ]. Its still early days.
TC: Its an interesting conception, yet I can imagine people being hesitant to share too broadly their trusted service professionals. I love my sonsbabysitter. Because I trust her, Im not sure Id want to advertise her servicesfar and wide .
JV: I definitely get it. We have kids, too. But the number one category on Prefer right now is babysitters. Because people are connected to close friends and family members on the platform, theyre open to sharing that kind of information. They know, too, that their friends will also be sharing their babysitters.
TC: Which creates another point: How big is this online circle of trust? Who can see the professionals who are recommended ?
JV: Its a friending model. Both sides have to opt in. So for you to see my service providers and for you to see mine, we both have to opt in. The basic assumptionhere is that users will have access to a smaller number of options but much higher-quality options.
TC: And how are transactions between clients and service professionals managed ?
JV: We provide you with the tools. . . so easy communications, booking, and then you only pay with your card. We take anywhere between three percent and 5 percent of the transaction revenue depending on a few things. Whenever we generate new business for a professional, for example, its five percent, but well take less when it comes to ongoing transactions.
TC: And for the age-old question, how do you keep these professionals on the network once theyve procured a comfortable new relationships with clients ?
JV: A lot of open marketplaces charge between 20 and 30 percentage of each transaction. If youre a babysitter or dog walker, thats a ton of fund, so once you have a client, you might to continue efforts to take them off the platform.
The reason we take a nominal fee is because we dont want to gouge professionals on expense. We also want them to be able to use us as a dashboard for how they run their business and we have a separate app for them that allows them to do that. Not last, everytime a professional is recommended on the platform, its like free word-of-mouth marketing, so its in their interests to work on the platform. The longer “theyre using” it, the more potential clients they can generate.
TC: Do you establish tiers of pricing or do you let the service providers name their cost ?
JV: We let people highlight who they are and why they charge what they do, including letting them define their own prices and create their own service menus. We dont dictate pricing in any way. In fact, theyre more than welcome to negotiate one-on-one with clients if they choose to do business together.
TC: Youre entering into seriously mobbed territory here. Why do it ?
JV: There are a lot of valid routes for you to get results and connected to commodity-like professionals. But if I look at my Facebook feed or group text messages, Im still getting ongoing requests for good recommendations for more trusted service professionals. The notion of trusted referrals has probably existed forhundreds, if not thousands, of years. But[ automating the process] is something thatno one has really cracked yet.