‘It feels like a gift’: mobile phone co-op transforms rural Mexican community

In indigenous communities like Nuyo, where almost every family has members who have migrated for run, low-cost phone calls are seen as an essential service

Until this month, Celia Prez could only affords a brief weekly call to her husband, Rubn Martnez, who left left their remote rural community in Mexico two years ago to find a job in the United States.

Prez, 25, was pregnant with their third child when Martnez headed north; he made it to New Jersey and regularly wires home fund from his building job, but the long separation and infrequent calls have been tough on everyone.

Now, a legal triumph by indigenous activists has cracked the monopoly are received by Mexicos powerful telephone tycoons including the worlds richest man, Carlos Slim and opened the door to new services which will slash the cost of communication.

Indigenous Communities Telecommunications( TIC) last month won a long battle with the government to become the worlds first not-for-profit group to be granted a mobile phone concession.

The social cooperative has licence to install and operate mobile phone networks in 356 marginalised municipalities in five of the countrys poorest states: Chiapas, Guerrero, Oaxaca, Puebla and Veracruz.

It entails couples like Prez and Martinez will be able to talk and text on their mobiles for a fraction of the cost currently charged by phone booth operators.

I am so excited, Ill be able to talk to my husband in private when I want, “and childrens” can have proper conversations with their papa. The calls are so much cheaper that it is like a gift, said Prez, clutching her mobile phone as she queued with excited neighbours to register for the new service.

Globally, 95% of the worlds population live in areas covered by mobile phone networks, according to the UN agency for information and communication technologies. But that leaves at least 400 million people without any mobile coverage, and the other 2 billion or so without access to affordable services.

In Mexico, as in the remainder the world, provision is best in towns and cities where dense populations can earn big earnings for telephone providers.

But rural communities have been marginalized by major telephone operators due to high infrastructure costs and low profit margins. Most are poor and indigenous populations, still relying on exorbitant landline services or even walkie-talkie radios.

Nuyo is a remote district in the fertile Mixteca region of Oaxaca, where about 5,000 habitants live in communities amid pine-forested mountains threaded with waterfalls.


The region is renowned for its organic coffee and honey, but households struggle to live off their create alone. Like Prez, almost every household has family members working in the US, Canada or cities within Mexico. Opposite the towns enforcing 17 th-century church, a Western Union office underlines the importance of remittances to the communitys survival.

A handful of public phone booths are hosted in the villages few shops. Until recently, Prez paid 15 peso ($ 0.80) a minute to bellow her husband. Once a month, she would travel two hours to Tlaxiaco the nearest town with mobile phone signal and 3G internet to send him photos of their young children.

It was communities like Nuyo which in 2011 inspired the activist Peter Bloom, a social entrepreneur and founder of NGO Rhizomatica, to petition the Federal Institute of Telecommunication.

Fortino Rojas, 65, the education councillor, stimulates the first call from Santiago Nuyo. Photograph: Nina Lakhani

An experimental concession was awarded in May 2014, permitting affordable, community-owned telephone services to be installed in 16 communities in Oaxaca over the next two years.

In July 2016, TIC which works alongside Rhizomatica – was awarded the first-ever permanent licence.

Lack of access to communication is part and parcel of the general forget like poor health and education services in many indigenous communities, said Bloom. Often, they try to resolve the problem with the government and big telecoms companies, but almost always in vain. Now, there is a legal pathway for communities to own, install and operate their own telephone networks as part of a cooperative.

Nuyo is the first community to benefit from the July victory.

In all, it expensed 180,000 pesos ($ 10,000) for the equipment and installing a third of what one multinational provider wanted to charge.

Subscription is free, but each registered user must pay 40 peso a month 15 goes to TIC to cover overheads and serious repairs and the rest stays in the community to cover the upfront running costs.

Calls within the network which includes 17 communities so far are free. International and national calls are inexpensive: one peso will buy 5 minutes to US.

These long-distance calls are transmitted over the internet avoiding tolls charged by telephone companies. Spectra Telecomunicaciones, are stationed in Tlaxiaco, buys internet from large providers but utilizes inexpensive infrastructure and innovative technologies to slash costs for communities like Nuyo. It means they can now also access low-cost Wi-Fi.

On a recent afternoon, an expectant mob gathered in the leafy main square to witness the first calls. Lilian Cruz, 19, searched for a socket to charge her telephone, eager to get connected. I cant wait to be able to speak to my sister in Mexico City and my aunt in Tijuana shes going to help me find a job.

The benefits go style beyond family ties.

Retired community nurse Agustina Sarabia, 61, in her small pharmacy Santiago Nuyo: Now, communication will be private and fast. Photograph: Nina Lakhani

Agustina Sarabia, 61, a retired community nurse who runs a modest pharmacy two dusty blocks from the square, believes the new phone service will improve patient care.

I would have to discuss patient datum with doctors in Tlaxiaco in the phone booths. This is a small place so everyone knows everyone else. Now, communication will be private and fast, said Sarabia.

The UN considers reliable and affordable mobile phone and internet services essential to achieving development goals. In 2015, Mexico ranked a disappointing 95th out of 167 countriesfor phone and internet coverage overtaken by Iran and Mongolia since 2010. Rhizomatica is currently supporting groups in Brazil, Nicaragua and Somalia to explore similar services.

For the people of Nuyo, the scheme is a huge step towards self-determination.

Fortino Rojas, 65, the villages education councillor, was at the head of the line to construct the first international bellow from the community to his sister in Oregon.

We want to preserve our culture and tradition but the pueblo can now develop, we can connect with the world, at last, he said. We need to communicate with our families; this is as important to us as good transport and health services.

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